Refund policy
At VaseHigh.store, we take pride in offering high-quality home decor and unique vases designed to bring beauty and elegance to your space. If for any reason you are not completely satisfied with your purchase, we are here to ensure a smooth and transparent return and refund process.
Eligibility for Returns:
- You may request a return within 30 days of receiving your order.
- Items must be returned in their original condition, unused, and with all packaging intact.
- Personalized or customized items may not be eligible unless they arrive damaged or defective.
How to Return:
- Contact our support team at support@vasehigh.store or call us at (866) 222-3456 with your order number and reason for return.
- Our team will provide you with a return authorization and instructions for sending the item back.
- Once the returned item is received and inspected, we will process your refund.
Refund Process:
- Refunds will be issued to the original payment method within 5–10 business days of receipt of the returned item.
- Shipping fees are non-refundable unless the return is due to a mistake on our part (wrong item or damaged item).
Exchanges:
We also offer exchanges for the same item in a different color or style if available. Contact our team to request an exchange.
We are committed to making your shopping experience at VaseHigh.store as worry-free and enjoyable as possible, reflecting our dedication to quality and customer satisfaction.