Shipping policy

At VaseHigh.store, we aim to deliver your carefully crafted vases and home decor items safely, quickly, and efficiently.

Processing Time:

• Orders are processed within 1–3 business days.
• Custom or personalized items may take longer, typically 5–7 business days, and you will be notified of any delays.

Shipping Methods:

• Standard shipping and expedited options are available at checkout.
• Estimated delivery time is 7–14 business days within Canada, depending on location and shipping method selected.

Packaging:

• All items are packaged securely to prevent damage during transit.
• Fragile items such as glass or ceramic vases are wrapped and cushioned for safety.

Tracking:

• A tracking number will be provided via email once your order ships.
• You can track your package through the carrier’s website or contact our support team for assistance.

International Shipping:

• Currently, we ship to Canada only. We plan to expand international shipping in the future.
• Shipping fees and customs duties (if applicable) are the responsibility of the customer.

Lost or Damaged Packages:

• If your package is lost or arrives damaged, please contact support@vasehigh.store immediately.
• We will assist you in filing a claim and arranging a replacement if necessary.